Your data is completely safe and confidential at Lakh 1

When you create an account or use our services at Lakh 1, we collect certain necessary information. Without this data, we are unable to provide a safe and quality experience. We never collect information that isn't needed.

The above information is collected either directly from you (via registration forms, support contacts) or automatically (via cookies, log files). Full access to our services may not be available prior to verification.

Lakh 1 uses your information only for specified purposes. The table below clearly outlines the purpose for which each piece of data is used.

Lakh 1 does not retain your data longer than necessary. Some information may be kept for a defined period after account closure for legal compliance purposes.

• All data is retained for the duration your account remains active.
• After account closure, financial transaction records are retained for up to 5 years to comply with Bangladesh's financial regulations.
• KYC documents may be retained for up to 3 years after account closure.
• Once marketing consent is withdrawn, the relevant data is deleted immediately.
• Unless required by law, all data is automatically deleted after the designated retention period.

Once your data is deleted, it cannot be recovered. Please make sure you are certain before submitting a request to close your account.

Lakh 1 does not sell your data to third parties. However, we do share limited information with a select group of trusted partners as necessary to operate our services.

All our third-party partners are contractually bound to uphold the same privacy standards. They may only use the data they receive for the specified purpose.

Cookies are small text files that our website stores on your device. They are used to enhance your browsing experience.

You can disable cookies from your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

Every Lakh 1 member has full control over their personal data. We respect these rights and fulfill all requests as promptly as possible.

• Right to Know: You can request to know what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data unless we are required to retain it by law.
• Right to Restrict Processing: You may object to certain uses of your data.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time.

Lakh 1 uses state-of-the-art technology to protect your data. Our security team monitors systems around the clock to detect and respond to any threats quickly.

• 256-bit SSL/TLS encryption is applied to all data transfers.
• Passwords are stored as bcrypt hashes — no one can view your password in plain text.
• Regular security audits and penetration testing are conducted.
• Accounts are automatically locked upon suspicious login attempts.
• Two-factor authentication (2FA) is available as an optional security feature.
• Physical security and access control are maintained at our data centers.

Lakh 1 strictly enforces an 18+ policy. We never knowingly collect personal data from anyone under the age of 18.

• Age verification is mandatory at registration.
• If an underage account is identified, it will be closed immediately and all associated data will be deleted.
• Parents with concerns are welcome to contact us at support@lakh1.net.

Lakh 1 may update this Privacy Policy from time to time. Members will be notified by email before any significant changes take effect.

• The date of any changes will be noted at the top of this page.
• For major changes, at least 7 days' notice will be provided in advance.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to us directly. Our dedicated privacy team is always here to help.

If you believe we have not handled your data in accordance with applicable rules, please contact us first — we'll do our best to resolve the issue. If it remains unresolved, you have the right to file a complaint with the relevant regulatory authority.